Ralph Friedrichs is Managing Director of CYBERDYNE IT GmbH and a member of the management board of the Medialine Group. For over 30 years, he has worked in the fields of IT, managed services, digitalization, and business transformation in medium-sized companies. As a founder and long-time entrepreneur, he now focuses particularly on the strategic development of IT organizations and the use of artificial intelligence in operational business processes. A key aspect of his work is the practical integration of AI into the daily operations of IT service providers and medium-sized companies – from knowledge management and automation to AI-supported service and leadership.