As a service nerd, Robert Sieber is about good service experiences and efficient service delivery. He has been sharing his service management knowledge and experience in the podcast ( www.different-thinking.de ) since 2015. He has gained experience as a corporate CIO, business unit manager in a system house, technology consultant, and third-level administrator.

As Managing Director of MSP-Support GmbH , he and his team ensure measurable and sustainable relief for system houses and MSPs. A first-class service desk, competent support, and the reliable processing of operational and routine tasks are at the heart of the cooperation offer.